Refunds Policy

At PAYSURF, we aim to ensure your satisfaction with every purchase. If you are not completely happy with your order, we are here to help. Please review our refund policy below for details.

Returns Eligibility

• Items must be returned in their original, unused condition with all tags, labels, and packaging intact.
• Proof of purchase, such as an order confirmation or receipt, is required.
• Some items, such as personalized or clearance products, may not be eligible for return.

Timeframe for Returns

• You can request a return within 14 days of receiving your order.
• Once the returned item is received and inspected, we will notify you of the approval or rejection of your refund.

Refund Process

• Approved refunds will be processed to the original payment method.
• Please allow up to 10 business days for the refund to appear in your account, depending on your bank or payment provider.

Shipping Costs

• Customers are responsible for the cost of returning items unless the product is faulty or incorrect.
• Original shipping fees are non-refundable unless the return is due to our error.

Damaged or Faulty Items

• If you receive a damaged or faulty product, please contact us immediately at Info@paysurf.co.uk.
• We may ask for photos or additional details to assess the issue and arrange a replacement or refund.

Exchanges

• We do not currently offer direct exchanges. If you wish to exchange an item, please return it for a refund and place a new order for the desired product.

How to Return an Item

1. Contact us at Info@paysurf.co.uk to request a return.
2. Provide your order details and reason for the return.
3. Ship the item to the return address provided by our team.

Contact Information
If you have any questions about our refunds policy, please reach out to us:
Info@paysurf.co.uk

Company Information
VARO SECURE LIMITED
Address: Unit 11, Sandbrook Business Park, Sandbrook Way, Rochdale OL11 1RY
Company number 16284097