At PAYSURF, we are committed to providing a smooth shopping experience. Please review our delivery and returns policies for detailed information.
Delivery Policy
- Shipping Locations: We deliver to addresses within the UK.
- Delivery Times: Standard delivery typically takes 3–5 business days. Express delivery options may be available at checkout.
- Shipping Costs: Delivery fees vary based on your location and the shipping option selected. Exact costs will be displayed at checkout.
- Order Processing: Orders are processed Monday to Friday, excluding public holidays. Orders placed after 3 PM or on weekends will be processed the next business day.
Tracking Information
- Once your order is dispatched, you will receive a confirmation email with tracking details to monitor the progress of your delivery.
Returns Policy
We want you to be completely satisfied with your purchase. If you wish to return an item, please follow the guidelines below.
Eligibility for Returns
- Items must be returned within 14 days of delivery.
- Products must be in their original, unused condition, with all tags, labels, and packaging intact.
- Proof of purchase, such as an order confirmation or receipt, is required.
Non-Returnable Items
- Personalized or custom-made items.
- Clearance or final-sale products.
Return Process
- Contact us at Info@paysurf.co.uk to initiate a return.
- Provide your order number and reason for the return.
- Ship the item to the return address provided by our team.
Refunds and Exchanges
- Refunds will be processed to the original payment method once the returned item is received and inspected.
- Refunds may take up to 10 business days to appear in your account, depending on your payment provider.
- Exchanges are not offered. If you wish to replace an item, please return it for a refund and place a new order.
Return Shipping Costs
- Customers are responsible for return shipping fees unless the item is faulty or incorrect.
- Original delivery charges are non-refundable unless the return is due to our error.
Damaged or Faulty Items
- If you receive a damaged or faulty item, contact us immediately at Info@paysurf.co.uk with your order details and photos of the issue. We will arrange for a replacement or refund.
Contact Information
For any questions or concerns about delivery or returns, please email us at Info@paysurf.co.uk.
Company Information
VARO SECURE LIMITED
Address: Unit 11, Sandbrook Business Park, Sandbrook Way, Rochdale OL11 1RY
Company number 16284097
